In this practice, we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, we will deal with the issue courteously and promptly so that the matter is resolved as quickly as possible.
We learn from every mistake that we make and aim to respond to your concerns in a caring and sensitive way.
1) The person responsible for dealing with any complaint about the service we provide is Mr. N. S. Allan.
2) We will listen to your complaint and refer you to Mr. N. S. Allan.
If Mr. N. S. Allan is not available at the time, then we will make suitable arrangements for this to happen. A member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if you do not want to wait to discuss the matter, arrangements will be made for someone else to deal with the issue.
3) If your complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist who provided the treatment, unless you do not want this to happen.